Dissecting the Netflix Train Wreck
by Rob • October 13, 2011 • Media, Tech

OCT 25 UPDATE: 97% OF NETFLIX USERS CONTENT WITH SERVICE A publicly traded media company with over 24 million users increased the price of their standard service by 40%, completely botched three rounds of customer service PR, and after three months of bad press almost 97% of customers continue to be content enough to pay [...]
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