Category Archives: Thought

CEOs Handling Customer Support

What do Steven Brill, Mike Hudack, Babak Nivi and Chris Siragusa all have in common? They are all innovative founders who have all personally responded to my customer support requests. Many of you know that Craig Newmark takes the prize … Continue reading

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“There is not a room anywhere in the city that has as much creativity and talent as this one does,” the mayor said. “We certainly can’t sit here and let Silicon Valley be bigger than us at anything. I mean, … Continue reading

Posted on by Rob | Comments Off on Bloomberg Pride

Iteration = Education

Once upon a time I fancied myself a writer, and later a filmmaker, but with every storytelling exercise I was crippled by my own need for excellence and strong awareness of my own shortcomings. At the start of a project … Continue reading

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